For US e-commerce stores, their agencies and their counsel
Got a website accessibility demand letter? Make your store defensible — fast.
We find the real WCAG failures on your store, write the specific code fixes and the human-authored content they need, then hand you a documented evidence package that a named person signed off on. No overlay widget. No compliance guarantee — nobody can honestly give you one.
- Real WCAG 2.1 A/AA checks
- Human sign-off before we attest
- Fixed prices, no retainer
Start with a free scan
Paste your store URL. We run a real WCAG 2.1 A/AA scan and show you a prioritised report of specific, cited issues — no widget, no fluff, no card.
A scan finds specific, machine-detectable failures. It is a floor, not a certification — it cannot prove no issues remain.
Why not just install an overlay?
Because it can make things worse, and the regulator has said so.
In April 2025 the US Federal Trade Commission fined overlay vendor accessiBe $1,000,000 for false "automatic compliance" claims. Plaintiffs' firms increasingly treat an overlay as evidence of a problem rather than a fix.
We do the opposite of a widget: we read your theme, change the code, and document what changed and who checked it. Every claim we make is literal and checkable — that is the whole product.
How the work actually runs
Four steps, roughly 48 hours for an audit and about a week for a full remediation on a standard Shopify theme.
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Automated scan
Our own engine checks machine-decidable WCAG 2.1 A/AA failures — missing alt text, unlabelled form controls, unnamed buttons and links, blocked zoom, broken ARIA references — and maps each to its success criterion. It reports only what it can stand behind; it does not guess.
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Human triage
A person reads every finding, drops what a machine got wrong, and adds what a machine cannot see: keyboard traps, focus order, rendered colour contrast, third-party apps and checkout flows. You get one prioritised list, worst first.
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Fixes in your theme
We patch the real templates and Liquid/JS, not a script that rewrites the page in the browser. You get the diff. If a fix belongs to a third-party app we tell you that plainly instead of papering over it.
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Evidence package and sign-off
Before-and-after scan snapshots, the change log, the method, the known limits, and an attestation naming the person who verified the work. Nothing is attested until a named human has signed it.
What you actually receive
So there is no ambiguity about what "an audit" means here.
In the audit
- A prioritised issue report, each item mapped to a WCAG 2.1 success criterion and its conformance level
- Sample offending markup for every issue, so a developer can find it
- Plain-English relevance: why this one shows up in demand letters
- A fix plan with effort estimates, worst-risk first
In the response package
- Everything in the audit, plus the fixes applied to your theme
- A before/after scan snapshot with timestamps
- A remediation log: what changed, where, and when
- A signed attestation naming the person who verified it, stating the method and its limits — written to be handed to counsel
Fixed prices, no surprises
One-time work is one-time priced. Monitoring is the only subscription, and you can stop it whenever you like.
Audit
$500 one-time
A real scan, human-reviewed into a prioritised report and fix plan. Turned around in 48 hours.
- Scan + human triage
- Prioritised report and fix plan
- No fixes applied
Most common
Demand-letter response package
$1,500 one-time
The audit, the fixes in your theme, and the documented evidence your counsel can reference in a response.
- Everything in the audit
- Fixes applied to your theme
- Before/after evidence + signed attestation
Monitoring
$149 per month
Themes change and apps get installed. We re-scan on a schedule and flag regressions while the evidence trail keeps building.
- Scheduled re-scans
- Regression alerts
- Continuing evidence log
Who we are
A small, hands-on remediation practice — not a platform, not a call centre.
Mend Access is run by Parveen Sharma. He takes the calls, reviews the work, and is the named human who signs every attestation we issue. When you email us, a person reads it.
The scanning engine is ours, written from scratch with a deliberate rule: it only reports failures it can decide from the markup with confidence. We would rather under-report and be believed than inflate a number and be the next vendor with an FTC problem.
We are a young practice, so we will not show you a logo wall we do not have. Judge us on the work instead: run the free scan and read what comes back, or ask for a sample deliverable and see exactly what you would get.
Honest limits — read these first
- An automated scan is a floor, not a certificate. It finds specific failures; it cannot prove that none remain.
- Nobody can certify a site "ADA compliant." There is no such certificate in US law, and we will not pretend to issue one.
- We do not give legal advice and we do not represent you. We work alongside your counsel and hand them evidence.
- We cannot guarantee a legal outcome. What we can do is make the site materially better and document it properly.
- Some issues need human testing — keyboard traps, focus order, rendered contrast, screen-reader behaviour in complex widgets. We tell you which findings came from a machine and which from a person.
- Third-party apps and hosted checkouts are often not ours to fix. We identify them, tell you, and help you press the vendor.
Working with agencies and counsel
Most of our work arrives through someone who already has the client relationship.
For Shopify agencies
Accessibility work is a support headache you did not price for. Hand it to us: we work under your name if you want it that way, deliver on your timeline, and never contact your client behind you. You keep the relationship and a margin; we do the remediation.
For ADA-defence counsel
You need a remediation vendor whose paperwork holds up: a dated method, a named signatory, before/after evidence, and no claim that the site is certified as compliant — because nobody can certify that. It is exactly what we produce, and we will not overstate it in a document you have to stand behind.
Talk to a person
One person reads this inbox. Expect a reply within one business day, from a human, with something specific in it.
Send your details
We will scan the store, read the result ourselves, and reply with what we actually found and what it would cost to fix.
Or just email us
Prefer to write in your own words — a demand letter to discuss, an agency partnership, an unusual stack? Email works and reaches the same person.
If you are responding to a demand letter, tell us the deadline in your first message — it changes how we sequence the work. Please do not send privileged or confidential legal documents by email until we have agreed how to handle them.