Terms of service

Last updated 24 July 2026. Plain English on purpose.

1. Who you are dealing with

"Mend Access", "we" and "us" mean the website-accessibility remediation practice operated by Parveen Sharma, reachable at parveen@mendaccess.com. No company has been incorporated for it yet. If we incorporate, we will update this page and tell anyone with a live engagement before their contract moves to the new entity.

2. What these terms cover

They cover your use of this website, including the free scan. They are not the contract for paid work. Paid work is governed by a written scope of work we agree with you first, which sets out the deliverables, the price, the timeline, the access we need, and the governing law and venue for that engagement. If a scope of work and this page disagree, the scope of work wins.

3. The free scan

The scan runs an automated check of machine-detectable WCAG 2.1 Level A and AA failures on the single public page at the URL you submit, and shows you what it found.

• It is a floor, not a certificate: it finds specific issues and cannot prove that no others exist.
• It reads only the HTML the server returns. If the page is built in the browser by JavaScript, the result is partial and says so.
• It is provided free and as-is. Do not treat its output as a legal opinion or as evidence that a site is accessible.
• Only submit URLs you own or are authorised to test. Do not use it to load-test, probe or attack anyone. We may refuse or block abusive use.

4. What we actually promise on paid work

For an engagement under a signed scope of work, we promise that:

• we will do the work described, to a professional standard, by the date agreed;
• every finding we report is one we can point to in your code;
• no attestation, evidence pack or "verified" statement leaves us until a named person has actually reviewed the work — that is a hard rule enforced in our tooling, not a marketing line;
• we will tell you plainly what we could not fix and why, including anything owned by a third-party app or hosted checkout.

5. What we explicitly do not promise

• No legal advice. We are not a law firm, we do not represent you, and nothing we produce is a legal opinion. Speak to counsel about legal risk, demand letters and settlements.
• No compliance certification. There is no recognised body that certifies a website as ADA compliant, and we do not claim to be one.
• No outcome guarantee. We cannot promise that a demand letter goes away, that a claim is dismissed, or that no new claim arrives. Anyone who promises you that is selling something they cannot deliver.
• No guarantee your site stays fixed. Themes, apps and content change, and a change you make later can reintroduce a barrier. That is what the monitoring service is for.

6. What we need from you

• The access agreed in the scope of work — usually a staging copy or a limited-permission account on your theme — and the authority to grant it.
• Timely answers and review. If we are blocked waiting on you, dates move.
• Your confirmation that you own the site or are authorised to have it changed.

You keep ownership of your site, your content and your data. You own the code changes we deliver into your theme once the engagement is paid for. We keep ownership of our scanning engine, templates, methods and internal tooling, and we may reuse general know-how — never your confidential information.

7. Prices and payment

Published prices are in US dollars: $500 for an audit, $1,500 for the demand-letter response package, and $149 per month for monitoring. Taxes, if any apply, are extra.

There is no automatic checkout on this site. We agree the scope and the price with you in writing first, then invoice. Monitoring is billed monthly and you can cancel at any time; it stops at the end of the month you have paid for, and we do not pro-rate. If we cannot deliver what we agreed, we say so and refund the part we did not deliver.

8. Confidentiality

We treat your site, your code, your traffic and anything you tell us about your legal position as confidential, and we will not name you as a client or publish a case study without your written permission. Please do not send us privileged legal documents by ordinary email before we have agreed how to handle them.

9. Liability

To the extent the law allows: our total liability arising out of an engagement is limited to the fees you paid us for that engagement, and we are not liable for indirect or consequential loss, lost profits, or the outcome of any legal claim brought against you by someone else. Nothing here limits liability for fraud or for anything that cannot lawfully be limited.

The free scan and this website are provided as-is with no warranty of any kind.

10. Ending an engagement

Either of us can end an engagement in writing. You pay for work completed up to that point; we hand over what we have done, including findings and any partial remediation, so you are never left with nothing.

11. Changes to these terms

We may update this page. The version in force for a given engagement is the one published when the scope of work was signed. Material changes get a new date at the top of the page.

12. Contact

Questions about these terms, or about anything on this site, go to parveen@mendaccess.com and a person answers.